Returns & Refunds

30 days. Opened is fine.

We would rather you judged a SIN piece with it in your hands than through a photograph. Tell us within 30 days of delivery and we refund you in full.

How it works

1. Email support@sinpremium.com within 30 days of delivery with your order number.
2. We send you a prepaid return label. Return shipping is on us.
3. Send the pieces back in the SIN box they arrived in.
4. Once it reaches us, the full product price goes back to your original payment method within 5–10 business days.

The one exception: intimate apparel

For hygiene, SIN Lingerie can only come back sealed and unworn. Keep the seal on until you are sure. Once it is broken we cannot take that item back. Everything else — sets, cases, single pieces — can be opened, handled and returned.

Damaged, defective or the wrong item

Send a photograph within 30 days of delivery and we ship a replacement or refund you in full — your choice. You do not send a damaged piece back first, and you never pay shipping on one.

Exchanges

Yes. Want a different colourway or size instead of your money back? Say so when you write to us and we send the replacement.

Cancellations

Cancel any time before the order ships and we refund you in full.

Discreet both ways

Return labels carry no product description, exactly like the outer carton your order arrived in.

support@sinpremium.com — we answer within one business day.

Last updated: 13 August 2026.