Refund policy

Returns & Refunds

SIN Premium is operated by SBS Global Goods Inc. We keep returns simple and honest.

30-Day Money-Back Guarantee — restraint sets, single instruments and Control Gloves

You have 30 days from delivery to change your mind — and yes, that applies even if you have opened the case and tried the pieces. Contact us, we send a prepaid return label, and once the item arrives back at our U.S. warehouse we refund you in full to the original payment method. We pay the return shipping. There is no restocking fee.

Lingerie (intimate apparel)

For hygiene reasons, lingerie can only be returned sealed and unworn, within the same 30 days. Once the hygiene seal is broken we cannot take it back. Faulty or misdescribed items are always replaced or refunded, worn or not.

Exchanges

Yes. If you would rather have a different colourway or size than your money back, say so when you write to us and we send the replacement. The same 30-day window and the same prepaid return label apply.

Damaged, defective or the wrong item

Send a photograph within 30 days of delivery and we ship a replacement or refund you in full — your choice. You do not send a damaged piece back first, and you never pay shipping on one.

How to start a return

Email support@sinpremium.com with your order number. We answer within one business day and send the return label. Returns travel by mail with the prepaid label we provide — there is no store or drop-off point to visit.

When you get your money

Once the return reaches our U.S. warehouse the full product price goes back to your original payment method within 5–10 business days.

Cancellations

Orders can be cancelled free of charge any time before they ship. Once shipped, use the return process above.