Refund policy

Return & Refund Policy

Last updated: April 2026

Thank you for shopping with SIN Premium.

Because our products are intimate goods, all returns are handled with strict attention to hygiene, safety, and discretion.

Pre-Order Cancellations

SIN’s first limited release is currently available by pre-order. Pre-order purchases reserve a unit from SIN Premium’s first limited release, and payment is collected at checkout when the order is placed.

If you need to request a cancellation before your order ships, please contact us as soon as possible at support@sinpremium.com.

Once an order has shipped, it can no longer be cancelled.

Return Eligibility

We accept return requests within 30 days after delivery.

To be eligible for a return, your item must be:

- Unused
- Unopened
- In its original sealed packaging
- In the same condition that you received it
- Returned with proof of purchase

Due to the intimate nature of our products, items that have been opened, used, worn, altered, removed from their original sealed packaging, or show any signs of use cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

- Opened or used intimate products
- Items removed from their original sealed packaging
- Items damaged due to misuse, improper care, or accidents
- Gift cards
- Final sale items, if marked as final sale at the time of purchase

How to Start a Return

To request a return, contact us at:

support@sinpremium.com

Please include your order number and the reason for your return request.

If your return is approved, we will provide return instructions. Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. SIN Premium is not responsible for returned packages that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us at support@sinpremium.com within 7 days of delivery.

Please include your order number and clear photos of the issue so we can review and assist.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@sinpremium.com.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please request a return if eligible and place a new order.

Discreet Handling

Your privacy is important to us. All return and support communications are handled discreetly.

Questions

For any return, refund, or cancellation questions, please contact us at:

support@sinpremium.com